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New South Wales courts and tribunals are committed to providing our clients with a high standard of service. We constantly strive to improve services and foster closer relationships with all clients. This charter is evidence of our commitment to improve our service and communication with you.
The charter sets out the services NSW courts and tribunals provide and the standards you can expect. Your feedback will guide our continued improvement.
We aim to:
We will provide you with assistance and information about our services, procedures, your case and your options.
We can provide information or a referral to mediation, support or legal services.
Information about our services is available at registries, over the telephone, by facsimile, via the post and online at New South Wales Justice.
We will continue to improve our service delivery and be responsive to the needs of our clients and the community.
We aim to provide safe and accessible court, tribunal and registry facilities for all clients.
We ask you to:
We may refer you to other services if your situation requires:
We value your feedback and encourage you to direct it to the registrar or manager. See our contacts page for details.
08 May 2023
We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.